Refund & Cancellation Policy

Payments should be made only against an acknowledged registration, quotation, invoice or project instruction from RA & KI. Keep the payment receipt and relevant project documents for your records.

Registration-fee treatment depends on the selected registration path. Client material currently states that the registration fee is refunded at project completion. Business Development Manager material states that the fee is refunded after two successful sales. Confirm eligibility and conditions in writing before payment.

Fees are generally non-refundable once design, consultation, visualisation, coordination, site visits, procurement assistance or other agreed work has begun, because time and resources have already been committed.

Any cancellation or request to adjust a payment must be made promptly in writing. RA & KI may consider a limited adjustment where work has not begun, a duplicate payment was made, or the written agreement expressly allows it. Approval is not automatic.

A request should include the payer’s name, contact details, payment date, amount, transaction reference, receipt, registration or project reference and the reason for the request. Approved refunds are returned through an appropriate payment method after verification.